Terms and Conditions: Difference between revisions

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==Security and Privacy==
[[Category:Linked From Website]]
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.


You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.
==Product Warranty==


We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.


If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will replace your defective product free of charge.


==Shipping Policy==
==Shipping==
===Last Call at 12:00PM===
===Last Call at 12:00PM===
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.
Unless we are unusually busy most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.


===Carriers===
Orders which contain cut to length parts may not necessarily ship same day as there is significant processing time associated with these orders.
We ship via UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.


===Shipping Costs===
===Shipping Costs===
The shipping cost is calculated in the shopping cart and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.
The shipping cost is calculated at Checkout and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.


The shipping cost includes the UPS shipping charges, insurance, and a $5.00 handling charge for orders that are less than $50.00.
Note that a $5.00 handling charge is added to all orders which are under $50.00.


If you have your own account with DHL, UPS, FedEx, or TNT, you can use it and be billed directly by them.
If you have your own account with UPS, you can use it and be billed directly by them.  In that case you have more shipping options available to you.


===Services===
===Shipping in Canada===
<font color = "#663300">'''UPS Express Saver™'''</font>
We use UPS Express Saver™ - Overnight delivery, and UPS Standard - 3 to 5 business days ground delivery.


'''Shipments within Canada'''
===Shipping to the EU===


UPS Express Saver is guaranteed overnight delivery by 12 noon to most metropolitan areas.
Effective July 1, 2021, there were significant changes to the European Union’s Value Added Tax (VAT) rules.


<font color = "#663300">'''UPS Worldwide Express Saver™'''</font>
# All goods will now require formal customs clearance and are now subject to the VAT related to the country of entry.
# Online market places are required to charge the VAT upfront for all goods valued intrinsically up to '''€150'''.


'''Shipments to the United States'''
These requirements prevent Phidgets Inc. from shipping directly into the EU for goods less than this value.


UPS offers a guaranteed overnight, customs-cleared delivery service to most U.S. metropolitan areas by the end of the next business day.
EU customers ordering goods on our website with a total value less the '''$200 USD''' are now encouraged to either:
* Increase the value of their order to over '''$200 USD''' or,
* Follow the link to our [[Dealers|distributors]] page and place an order through them.


'''Shipments to Mexico'''
Customers within the EU can still place orders above $200USD and have them shipped directly to them within
the EU without going through a distributor.
Please note in these cases customers within the EU are responsible for the VAT. UPS will collect it upon delivery or by invoice after delivery.


UPS offers a guaranteed overnight, customs-cleared delivery service to most Mexican metropolitan areas by the end of the next business day.
===Shipping to the United States===


'''International Shipments'''
====UPS Express Saver™ - Overnight====


Delivery is guaranteed by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.
'''Shipments under $800.00USD''': we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.


<font color = "#663300">'''UPS Worldwide Expedited™'''</font>
'''Shipments over $800.00USD''': you are responsible for duty and taxes if applicable and will have to pay UPS directly on top of the shipping cost we put on our invoice.


'''International Shipments'''
====UPS Standard - Ground 3 to 5 business days====
'''Shipments under $800.00USD''': we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.


UPS guarantees delivery within three to seven business days, depending on destination.
'''Shipment over $800.00USD''' UPS will collect Entry Preparation Fees directly from you when delivering the package, and for duty and taxes if applicable.
 
<font color = "#663300">'''UPS Standard'''</font>
 
'''Shipments within Canada'''
 
Allow 3 to 7 days depending on the distance between Calgary and your destination.
 
'''Shipments to the United States'''
 
Allow 3 to 7 days depending on the distance between Calgary and your destination.


:'''Entry Preparation Fees'''
:'''Entry Preparation Fees'''
Line 63: Line 57:
:*Rates do not include applicable duties or taxes
:*Rates do not include applicable duties or taxes


{|border=1
{| style="border:1px solid darkgray;" cellpadding="7px;"
|align="center" style="background:#f0f0f0;"|'''Value for duty'''
|-style="background: #d1d1d1" align=center
|align="center" style="background:#f0f0f0;"|'''UPS Standard Service'''
! Value for duty|| UPS Standard Service
|-
|-
|$0.00 to $200.00||FREE
|style="background: #f0f0f0" align=center|$0.00 to $800.00
|style="background: #f0f0f0" align=center|No Charge
|-
|-
|$200.01 to $1,250.00||$24.75
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00
|style="background: #f0f0f0" align=center|$28.75
|-
|-
|$1,250.01 to $2,000.00||$36.00
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00
|style="background: #f0f0f0" align=center|$40.50
|-
|-
|Each Additional $1,000.00||$1.75
|style="background: #f0f0f0" align=center|Each Additional $1,000.00
|style="background: #f0f0f0" align=center|$1.95
|}
|}


===Import Duties and taxes on International Shipments===
===International Shipments===
We use UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver.
 
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.


===Tracking your order===
===Tracking your order===
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.
===Refunds on Late Deliveries===
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.


===Damaged or Lost Shipment===
===Damaged or Lost Shipment===
'''Shipping Prepaid'''


Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.
'''Shipping on our UPS account''' - Report all damaged or lost shipments to support@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.


Damaged or lost items will be replaced at no charge (including shipping costs).
Damaged or lost items will be replaced at no charge (including shipping costs).


'''Shipping Collect'''
'''Shipping on your UPS account''' - You must notify your local UPS office. If they confirm that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your local UPS in order to get reimbursed.
If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.
 
==How to ship by DHL on your customer account==
===You must use DHL's Import Express Online===
To find out how to register for this service consult your country's DHL web site or talk to your DHL agent.
 
When filling out the Shipper details please use the following:
 
 
Phidgets inc. <br />
Shipping Department <br />
<nowiki>#</nowiki>1 6115 4th Street S.E. <br />
Calgary, AB <br />
Canada T2H 2H9 <br />
Phone: 403 282 7335 <br />
E-mail: orders@phidgets.com <br />
 
 
When entering the Shipment details, make sure that you select "I want to protect the shipments value for the declared value" to allow us to properly insure your shipment.
 
'''Note:''' Your order will not ship until we receive instructions from Import Express to complete the shipping request.
 
If you have any questions please [[Contact Us]].


==Product Warranty==
===Refused/Missed Delivery===
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times.  This is standard UPS protocol.  If delivery fails they will keep the package for 5 days and then return it to us. We will then refund you the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package.  This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.


All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified.  This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.
===Import Restrictions to Russia===
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. This must be added to your account on our website.  To modify the business number, you can go to your account page and edit the "Account Information" section. This number will then be applied to all orders placed with that account.  The reason for this is best explained by UPS:


If you believe that your product is defective while still under warranty, [[Contact Us]]. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product.
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation.  These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice.  We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]


==Product Returns==
==Product Returns==
===All returns must be authorized by Phidgets Inc.===
===All returns must be authorized by Phidgets Inc.===
Before returning a package [[Contact Us]] and ask for a Return Merchandise Authorization or RMA number.  Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is easy for us to track what the package is supposed to be.  Any merchandise returned without an RMA number will be rejected.
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number.  Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be.  Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less ''if we are able to determine what it is''.  In the event we are unable to determine what the package is, it will be refused and returned to the sender.


===Unopened Product===
===Unopened Product===
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.


Products that are returned after 30 to 90 days are subject to a 25% re-stocking charge (minimum $5.00).
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.
 
We do not accept returns after 90 days.


===Product under Warranty===
We do '''not''' accept returns after 90 days.
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.


If you believe that your product is defective while still under warranty, [[Contact Us]]. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.
===Cut to Length===
Unfortunately we cannot accept returns on any items which are cut to custom lengths.  This includes: cable, wire, roller chain, linear shaft, rotary shaft, and t-slot extrusions.


===We shipped the wrong/incomplete product===
===We shipped the wrong/incomplete product===
[[Contact Us]], we will get the correct product sent to you immediately, we will pay all shipping charges.
{{ContactUs|Contact us}}. We will get the correct product sent to you immediately, and will pay all shipping charges.


==Payment Terms==
==Payment Terms==
We accept credit cards, PayPal, and Wire Transfers
We accept credit cards, PayPal, and Wire Transfers.


{|border=1
{| style="border:1px solid darkgray;" cellpadding="7px;"
|Credit Cards||Visa, MasterCard, American Express (for order in CAD only)
|-style="background: #d1d1d1" align=center
! Payment Method|| Terms
|-
|style="background: #f0f0f0" align=center|Credit Cards
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)
|-
|-
|PayPal||PayPal is accepted.  There are no extra fees for using PayPal
|style="background: #f0f0f0" align=center|PayPal
|style="background: #f0f0f0" align=left|PayPal is accepted.  There are no extra fees for using PayPal
|-
|-
|Wire Transfers||Wire transfers are only accepted for orders over $1,000 (excluding shipping charges). Any fees charged by the sending bank are your responsibility. Please make sure that the amount sent to us covers both our invoice and your bank fees.  Products are not shipped until the money is deposited in our bank account.  We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying.
|style="background: #f0f0f0" align=center|Wire Transfers
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees.  Products are not shipped until the money is deposited in our bank account.  We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying.  <br />Any order for which payment is not received within 15 days, will be canceled.
|}
|}


==Wire Transfer Bank Information==
==Security and Privacy==
===Wire transfers are only accepted for orders over $1,000 (excluding shipping charges)===
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.
Please e-mail orders@phidgets.com when a wire transfer has been sent; let us know the amount of the transfer and which invoice(s) you are paying.  Any fees charged by the sending bank are your responsibility. Please make sure that the amount sent to us covers both our invoice(s) and your bank fees. If you have any questions call us at 403.282.7335, send us a fax at 403.282.7332, or e-mail us at orders@phidgets.com.


Here is the information that you must provide your bank to transfer Canadian funds to our bank account.
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.


{| {{table}} border = 1
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com
| align="center" style="background:#f0f0f0;" colspan=2|'''Transfers in CANADIAN CURRENCY'''
 
|-
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.
| Swift Code:||ATBRCA6EXXX
 
|-
==Holidays==
| Bank Name:||ATB Financial
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.
|-
| Branch Address||232 2 Avenue West Hanna, AB, Canada T0J1P0
|-
| Branch Transit:||08229
|-
| Institution:||0219
|-
| Beneficiary Account Number:||1084119-24
|-
| Beneficiary Name:||Phidgets Inc.
|-
| Beneficiary Address:||Unit #1 6115 4th St. S.E. Calgary, AB, Canada T2H2H9
|-
| Bank Phone:||403.854.4404
|}
'''Note:''' If you bank requires our "14-digit account number" use: 08229 1084119 24


Here is the information that you must provide your bank to transfer U.S. funds to our bank account.
{| style="border:1px solid darkgray;" cellpadding="7px;"
{| {{table}} border = 1
|-style="background: #d1d1d1" align=center
| align="center" style="background:#f0f0f0;" colspan=2|'''Transfers in U.S. CURRENCY'''
! style="text-align:center;"| Holiday
|-
! style="text-align:center;"| Description
| Swift Code:||ATBRCA6EXXX
! style="text-align:center;"| 2023
|-
! style="text-align:center;"| 2024
| Bank Name:||ATB Financial
|-
| Branch Address||232 2 Avenue West Hanna, AB, Canada T0J1P0
|-
| Branch Transit:||08229
|-
| Institution:||0219
|-
| Beneficiary Account Number:||1084119-80
|-
|-
| Beneficiary Name:||Phidgets Inc.
|style="background: #f0f0f0" align=center| Alberta Family Day
|style="background: #f0f0f0" align=center| Third Monday in February
|style="background: #f0f0f0" align=center| Feb 20
|style="background: #f0f0f0" align=center| Feb 19
|-
|-
| Beneficiary Address:||Unit #1 6115 4th St. S.E. Calgary, AB, Canada T2H2H9
|style="background: #f0f0f0" align=center| Good Friday
|style="background: #f0f0f0" align=center| Friday before Easter Sunday
|style="background: #f0f0f0" align=center| Apr 7
|style="background: #f0f0f0" align=center| March 29
|-
|-
| Bank Phone:||403.854.4404
|style="background: #f0f0f0" align=center| Victoria Day
|}
|style="background: #f0f0f0" align=center| Monday before May 25
'''Note:''' If your bank requires our "14-digit account number" use: 08229 1084199 80
|style="background: #f0f0f0" align=center| May 22
 
|style="background: #f0f0f0" align=center| May 20
If your bank cannot transfer U.S. funds directly to our bank, they will use a correspondent bank that can receive and handle the wire transfer on Phidgets behalf.  Here is the correspondent bank information.
{| {{table}} border = 1
| align="center" style="background:#f0f0f0;" colspan = 2|'''Transfers in U.S. CURRENCY Correspondent Bank Information'''
|-
|-
| Pay To:||Bank of America N.A. New York
|style="background: #f0f0f0" align=center| Canada Day
|style="background: #f0f0f0" align=center| First day of July (or nearest business day)
|style="background: #f0f0f0" align=center| Jul 3
|style="background: #f0f0f0" align=center| Jul 1
|-
|-
| Swift Code:||BOFAUS3N or ABA-026009593
|style="background: #f0f0f0" align=center| Heritage Day
|style="background: #f0f0f0" align=center| First Monday in August
|style="background: #f0f0f0" align=center| Aug 7
|style="background: #f0f0f0" align=center| Aug 5
|-
|-
| Account with Institution:||A/C 1233235276, Alberta Treasury Branches (ATB Financial)
|style="background: #f0f0f0" align=center| Labour Day
|style="background: #f0f0f0" align=center| First Monday in September
|style="background: #f0f0f0" align=center| Sept 4
|style="background: #f0f0f0" align=center| Sept 2
|-
|-
| Institution :||0219
|style="background: #f0f0f0" align=center| Thanksgiving
|style="background: #f0f0f0" align=center| Second Monday in October
|style="background: #f0f0f0" align=center| Oct 9
|style="background: #f0f0f0" align=center| Oct 14
|-
|-
| Beneficiary Account:||08229108411980
|style="background: #f0f0f0" align=center| Remembrance Day
|style="background: #f0f0f0" align=center| November 11 (or nearest business day)
|style="background: #f0f0f0" align=center| Nov 13
|style="background: #f0f0f0" align=center| Nov 11
|-
|-
| Beneficiary Name:||Phidgets Inc.
|style="background: #f0f0f0" align=center| Christmas and New Years
|style="background: #f0f0f0" align=center| Varies
|style="background: #f0f0f0" align=center| Dec 21 - Jan 1
|style="background: #f0f0f0" align=center| TBA
|-
|-
| Beneficiary Address:||Unit #1 6115 4th St. S.E. Calgary, AB, Canada T2H 2H9
|}
|}

Latest revision as of 20:03, 23 November 2023


Product Warranty

All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.

If you believe that your product is defective while still under warranty, contact us. Once the support desk confirms that the product is defective, we will replace your defective product free of charge.

Shipping

Last Call at 12:00PM

Unless we are unusually busy most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.

Orders which contain cut to length parts may not necessarily ship same day as there is significant processing time associated with these orders.

Shipping Costs

The shipping cost is calculated at Checkout and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.

Note that a $5.00 handling charge is added to all orders which are under $50.00.

If you have your own account with UPS, you can use it and be billed directly by them. In that case you have more shipping options available to you.

Shipping in Canada

We use UPS Express Saver™ - Overnight delivery, and UPS Standard - 3 to 5 business days ground delivery.

Shipping to the EU

Effective July 1, 2021, there were significant changes to the European Union’s Value Added Tax (VAT) rules.

  1. All goods will now require formal customs clearance and are now subject to the VAT related to the country of entry.
  2. Online market places are required to charge the VAT upfront for all goods valued intrinsically up to €150.

These requirements prevent Phidgets Inc. from shipping directly into the EU for goods less than this value.

EU customers ordering goods on our website with a total value less the $200 USD are now encouraged to either:

  • Increase the value of their order to over $200 USD or,
  • Follow the link to our distributors page and place an order through them.

Customers within the EU can still place orders above $200USD and have them shipped directly to them within the EU without going through a distributor. Please note in these cases customers within the EU are responsible for the VAT. UPS will collect it upon delivery or by invoice after delivery.

Shipping to the United States

UPS Express Saver™ - Overnight

Shipments under $800.00USD: we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.

Shipments over $800.00USD: you are responsible for duty and taxes if applicable and will have to pay UPS directly on top of the shipping cost we put on our invoice.

UPS Standard - Ground 3 to 5 business days

Shipments under $800.00USD: we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.

Shipment over $800.00USD UPS will collect Entry Preparation Fees directly from you when delivering the package, and for duty and taxes if applicable.

Entry Preparation Fees
  • All rates are in U.S. funds
  • Rates do not include applicable duties or taxes
Value for duty UPS Standard Service
$0.00 to $800.00 No Charge
$800.01 to $1,250.00 $28.75
$1,250.01 to $2,500.00 $40.50
Each Additional $1,000.00 $1.95

International Shipments

We use UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver.

Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.

Tracking your order

You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.

Refunds on Late Deliveries

Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.

Damaged or Lost Shipment

Shipping on our UPS account - Report all damaged or lost shipments to support@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.

Damaged or lost items will be replaced at no charge (including shipping costs).

Shipping on your UPS account - You must notify your local UPS office. If they confirm that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your local UPS in order to get reimbursed.

Refused/Missed Delivery

If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails they will keep the package for 5 days and then return it to us. We will then refund you the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.

Import Restrictions to Russia

If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. This must be added to your account on our website. To modify the business number, you can go to your account page and edit the "Account Information" section. This number will then be applied to all orders placed with that account. The reason for this is best explained by UPS:

"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [1]

Product Returns

All returns must be authorized by Phidgets Inc.

Before returning a package contact us and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less if we are able to determine what it is. In the event we are unable to determine what the package is, it will be refused and returned to the sender.

Unopened Product

Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.

Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.

We do not accept returns after 90 days.

Cut to Length

Unfortunately we cannot accept returns on any items which are cut to custom lengths. This includes: cable, wire, roller chain, linear shaft, rotary shaft, and t-slot extrusions.

We shipped the wrong/incomplete product

Contact us. We will get the correct product sent to you immediately, and will pay all shipping charges.

Payment Terms

We accept credit cards, PayPal, and Wire Transfers.

Payment Method Terms
Credit Cards Visa, MasterCard, American Express (for order in CAD only)
PayPal PayPal is accepted. There are no extra fees for using PayPal
Wire Transfers Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.
Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying.
Any order for which payment is not received within 15 days, will be canceled.

Security and Privacy

Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.

We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.

If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com

Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.

Holidays

Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.

Holiday Description 2023 2024
Alberta Family Day Third Monday in February Feb 20 Feb 19
Good Friday Friday before Easter Sunday Apr 7 March 29
Victoria Day Monday before May 25 May 22 May 20
Canada Day First day of July (or nearest business day) Jul 3 Jul 1
Heritage Day First Monday in August Aug 7 Aug 5
Labour Day First Monday in September Sept 4 Sept 2
Thanksgiving Second Monday in October Oct 9 Oct 14
Remembrance Day November 11 (or nearest business day) Nov 13 Nov 11
Christmas and New Years Varies Dec 21 - Jan 1 TBA
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