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| | <metadesc>Communicate over USB with sensors, controllers and relays with Phidgets! Program in Windows using a wide variety of programming languages.</metadesc> |
| [[Category:OS]] | | [[Category:OS]] |
| [[File:icon-Windows.png|64x64px|link=OS - Windows]]On Windows, Phidgets can be either plugged directly into a USB Port or run over a network using the [[#Webservice | Webservice]].
| | {| |
| | |style="vertical-align:middle; width: 60%;"| |
| | ==Getting Started with Windows== |
| | Welcome to using Phidgets with Windows! |
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| __TOC__
| | If you are ready to go, the first step in creating Windows applications with Phidgets is installing our libraries. |
| | |{{TOC limit|3}} |
| | |} |
| | ===Install=== |
| | To install our libraries, download the installer for your system: |
| | *[https://cdn.phidgets.com/downloads/phidget22/libraries/windows/Phidget22-x86.exe 32-bit Installer Download] |
| | *[https://cdn.phidgets.com/downloads/phidget22/libraries/windows/Phidget22-x64.exe 64-bit Installer Download] |
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| Phidgets are designed to run on '''Windows 2000 or newer'''.
| | Before installing our libraries, be sure to read our [[Software License]]. If you need to access an old version of the drivers, [https://www.phidgets.com/downloads/phidget22/libraries/windows/ click here]. |
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| ==Getting Started (Libraries and Drivers)== | | When prompted, continue with the installation: |
| | [[image:Windows_Install.png|link=|center]] |
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| If this is your first Phidget, we highly recommend working through the Getting Started guide [[Device List|for your specific Phidget device]]. If you already have the [[File:Ph.jpg]] icon in your task bar and know how to use it, then you've already followed the guide and are ready to learn more about the control panel, the Phidget Webservice, and more - all specific to Windows.
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| If you are already a pro, and just want the drivers:
| | The libraries are now installed on your machine. Next, let's verify that they are working properly. |
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| *[http://www.phidgets.com/downloads/libraries/Phidget-x86_2.1.8.20111028.exe 32 Bit]
| | ''For instructions on installing our libraries without an installer, check out the [[OS - Windows Advanced Information]] page.'' |
| *[http://www.phidgets.com/downloads/libraries/Phidget-x64_2.1.8.20111028.exe 64 Bit]
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| | ===Verify=== |
| | The best way to verify that your libraries are working properly is to use the Phidget Control Panel. The control panel is a powerful tool that will help you develop your Phidgets applications. Get started by following the instructions below: |
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| For special cases where you want to install the Phidget libraries without the installer, please see the [[#Advanced Uses | Advanced Uses]] section.
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| *[http://www.phidgets.com/downloads/libraries/Phidget21-windevel_2.1.8.20110615.zip Phidget21 Libraries] (32-Bit and 64-Bit development files without an installer)
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| *[http://www.phidgets.com/Drivers_Info.html#windows Software License]
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| ===Installing=== | | Find the [[File:Ph.jpg|link=]] icon in the taskbar. If it is not there, open up the start menu and search for ''Phidget Control Panel'' |
| | [[File:Windows PhidgetTaskbar.PNG|link=|center]] |
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| To install the libraries, follow these steps:
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| 1. Download one of the Phidget installer for your system, depending on whether your system is 32 or 64-bit.
| | Next, double-click on the Phidgets icon to bring up the Phidget Control Panel. You can now see all the Phidgets that are plugged into your machine, as well as any Phidgets that are on the network: |
| *[http://www.phidgets.com/downloads/libraries/Phidget-x86_2.1.8.20120216.exe 32-bit]
| | [[File:Windows ControlPanel General.PNG|link=|alt=Windows Control Panel General|center]] |
| *[http://www.phidgets.com/downloads/libraries/Phidget-x64_2.1.8.20120216.exe 64-bit]
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| 2. Open up the installer, and proceed through the wizard.
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| [[File:Windows Install.PNG|link=|alt=Windows Install]] | | Click on the '''+''' beside a device to expand it so that you can see all available channels. Double-click on one of these channels to open up a window that lets you interact with it.: |
| | [[File:Controlpanel_openapplication.png|500px|link=|alt=Windows Control Panel General|center]] |
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| Please note that by default, the installer places the [[#Description of Library files | Phidget libraries]] in {{Code|C:\Program Files\Phidgets}}.
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| 3. Once the installation is complete, you are ready to program with Phidgets.
| | The Phidget Control Panel can be used for testing devices, updating firmware, enabling a Phidget Network Server, and more! Visit the [[Phidget Control Panel|Phidget Control Panel page]] for more information. |
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| ====Description of Library files====
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| * <b>{{Code|phidget21.dll}}</b> contains the actual Phidget library, which is used at run-time. It is also placed in {{Code|C:\Windows\System32}}.
| | Your Phidget is now able to communicate with your development machine. The next step is selecting a programming language so you can start to write some code! |
| * <b>{{Code|PhidgetWebService21.exe}}</b> is used to control Phidgets remotely across a network using the [[#PhidgetWebservice | PhidgetWebservce]].
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| * <b>{{Code|PhidgetWindowsService21.exe}}</b> is a Windows service that controls {{Code|PhidgetWebService21.exe}}.
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| * <b>{{Code|PhidgetWindowsService21.InstallState}}</b> contains setup information for the {{Code|PhidgetWindowService21.exe}}.
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| * <b>{{Code|phidget21.lib}}</b> is used by your compiler to link to the dll. Your compiler has to know where this file is, by default our installer puts {{Code|phidget21.lib}} into {{Code|C:\Program Files\Phidgets}}, so you can either point your compiler to that location, or copy and link to it in a directory for your project workspace. {{Code|phidget21.lib}} is written to be compatible with most compilers - but your specific compiler may need a different format. Check our documentation for your specific compiler for details. Please note that we provide versions of the {{Code|phidget21.lib}} that are specifically optimized for 32-bit or 64-bit systems. If you are using a 64 bit versions of Windows, the {{Code|phidget21.lib}} is placed in {{Code|C:\Program Files\Phidgets}}; The 32 bit version of {{Code|phidget21.lib}} is placed in {{Code|C:\Program Files\Phidgets\x86}}.
| | ==Programming== |
| * <b>{{Code|phidget21.h}}</b> lists all the Phidget API function calls available to your code. Your compiler also has to know where this file is. By default, our installer puts {{Code|phidget21.h}} into {{Code|C:\Program Files\Phidgets}} so you can either point your compiler to that location, or copy and link to it in a directory for your project workspace.
| | Ready to write some code? Select one of the programming languages below: |
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| * <b>{{Code|phidget21.jar}}</b> is an archive containing the Phidgets library, used by the [[Language - Java | Java]] programming language.
| | {{Programming_Languages_Table}} |
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| * <b>{{Code|Phidget21.NET.dll}}</b> is the Phidgets library for .NET framework 2.0 or greater. Any .NET language can be used, including [[Language - C Sharp | C#]] , and [[Language - Visual Basic .NET | Visual Basic .NET]].
| | ==Advanced Information== |
| * <b>{{Code|Phidget21.NET1.1.dll}}</b> is the Phidgets library for .NET framework 1.1. Any .NET language can be used, including [[Language - C Sharp | C#]] , and [[Language - Visual Basic .NET | Visual Basic .NET]].
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| * <b>{{Code|Phidget21.NET.XML}}</b> provides the IntelliSense in-line documentation for the .NET library in Visual Studio.
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| * <b>{{Code|Phidget21COM.dll}}</b> is the Component Object Model(COM) library and provides your project access to the Phidget ActiveX objects. This libraries is used by the [[Language - Adobe Director|AdobeDirector]], [[Language - AutoIt|AutoIT]], [[Language - Delphi|Delphi]], [[Language - Visual Basic 6.0|Visual Basic 6.0]], [[Language - Visual Basic for Applications|Visual Basic for Applications]], [[Language - Visual Basic Script|Visual Basic Script]].
| | For information on advanced Windows topics, such as installing our libraries without an installer, installing our libraries without an internet connection, or using Windows in a Virtual Machine, check our page on [[OS - Windows Advanced Information|Windows Advanced Information]] |
| | |
| * <b>{{Code|Phidget21Manager.exe}}</b> is a tool to quickly determine whether your system is able to control Phidgets, and also act as a debugging tool.
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| * <b>{{Code|Phidget21MSI_Helpers.dll}}</b>
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| * <b>{{Code|Phidget21MSI_Helpers.InstallState}}</b> contains
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| * <b>{{Code|Examples}} folder</b> contain example applications that allows you to quickly see if your Phidget is properly configured.
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| #An in-depth description of what the installer does, what the files do, and where they go by default.
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| | |
| ---This is NOT the place for Manual Installation Instructions, those instructions go in the [[#Advanced Uses | Advanced Uses]] section below.---
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| ====Phidget Control Panel====
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| Phidget21Manager.exe is a tool to quickly determine whether your system is able to control Phidgets, and also act as a debugging tool.
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| Once the Phidget libraries are installed using the installer, you should see the [[File:Ph.jpg]] icon in the taskbar. Click on it to bring up the Phidget Control Panel. If the icon does not appear, just find and open the the Phidget Control Panel from the start menu.
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| [[File:Windows ControlPanel General.PNG|link=|alt=Windows Control Panel General]]
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| The general tab shows the list of Phidgets currently physically attached to the computer. You can double click on a Phidget device to open up an example program for the device. You can also view the currently installed Phidget library version, as well as having the option to choose whether the Phidget Control Panel is to be started up automatically once Windows boots up.
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| [[File:Windows ControlPanel Example.PNG|link=|alt=Windows Control Panel Example]]
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| In the above screenshot, the RFID example was opened. These examples are intended for demonstration and debugging purposes. If you have not yet already, please see the '''Getting Started''' guide [[Device List|for your device]]. It is important to keep in mind that when an example Phidget application is opened from the Phidget Control Panel, it holds a lock on the Phidget. This prevents any other program from accessing the Phidget. Please ensure that this example application is closed(the Phidget Control Panel can still be running) when you are running your own applications.
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| The next tab is the {{Code|WebService}} tab, which allows you to control Phidgets over a network. There are four sub tabs. The first sub-tab is the {{Code|Setup}} tab.
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| [[File:Windows ControlPanel WebService Setup Running.PNG|link=|alt=Windows Control Panel WebService Setup]]
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| Here, you can start and stop the WebService. Details are provided in the [[#Webservice | Webservice]] section. You can also determine whether the Phidget Webservice is currently running. There is also a check box that you can select to turn on verbose output, which will display useful troubleshooting information for the Webservice.
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| The next sub-tab is the {{Code|Output}} tab, which provides useful debugging information while you are using the WebService. This tab will only show up if the verbose output option is selected in the previous tab.
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| [[File:Windows ControlPanel WebService Output.PNG|link=|alt=Windows Control Panel WebService Output]]
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| The {{Code|Dictionary}} sub-tab comes next; it lists all the key-value pairs that gets created when the Webservice runs. More information is provided in the [[General Phidget Programming#Using the Dictionary|Dictionary]] section of the [[General Phidget Programming|General Phidget Programming]] page.
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| [[File:Windows ControlPanel WebService Dictionary.PNG|link=|alt=Windows Control WebService Dictionary]]
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| The {{Code|Bonjour}} sub-tab gives a list of all currently attached Phidgets that are connected to the Webservice. You can also double click on the Phidget to connect to it over the network using one or more computers, and still use the Phidget on the computer it is directly connected to.
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| [[File:Windows ControlPanel WebService Bonjour.PNG|link=|alt=Windows Control Panel WebService Bonjour]]
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| The last tab is the {{Code|PhidgetSBC}} tab, which displays the complete list of PhidgetSBCs connected to the network. You can double click on the PhidgetSBC to bring up the PhidgetSBC Adminstration Console.
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| [[File:Windows ControlPanel WebService PhidgetSBC.PNG|link=|alt=Windows Control Panel WebService PhidgetSBC]]
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| ---Advanced uses of the control panel (modifying, manual installation, etc) go in the advanced section below.
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| ===Checking===
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| To confirm the libraries were installed and work correctly, you can check both the hardware and software sides of the interface. It is worth checking the software side first, because if it works then you know the hardware side is also okay.
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| ====Software====
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| If you have the Phidgets library installed on your system, you can verify that the software side is working by seeing if the Phidget device is listed in the {{Code|General}} tab of the Phidget Control Panel.
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| [[File:Windows_ControlPanel_General.PNG|link=|alt=Windows Control Panel General]]
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| The above screenshot shows that a PhidgetRFID and a PhidgetInterfaceKit are attached to the computer. If you are not able to see that the Phidget is in the list, there may be a hardware issue. Please see the [[#Hardware| hardware]] section for more details.
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| ====Hardware====
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| You can verify that your computer detects that the Phidget is plugged in through a USB connection by going to the Windows Device Manager.
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| On Windows XP, you can access the Device Manager by right clicking on {{Code|My Computer}}, and selecting {{Code|Device Manager}} under the {{Code|Hardware}} tab. The Device Manager window will open.
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| [[File:WindowsXP DeviceManager.PNG|link=|alt=Windows Device Manager]]
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| Under the {{Code|Human Interface Devices}} heading, you can view whether your computer detects that the Phidget is connected through the USB if it is in the list. There should be a {{Code|HID-compliant device}} and a {{Code|USB Human Interface Device}} entry for every Phidget that is attached to the computer. Please note that there is currently no way of directly determining which entry belongs to which Phidget. A simple way of verifying which entry belongs to which Phidget is to simply connect or disconnect the Phidget from the USB port of the computer. The list will automatically refresh to show the updated list of all connected USB devices.
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| If you don't see the the Phidget in the list, then take a look at the [[#Troubleshooting|troubleshooting]] section below, as well as the '''Communications''' section of our [[General Troubleshooting#Communications Troubleshooting|general troubleshooting page]].
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| ====Troubleshooting====
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| If the examples '''do not''' work but USB '''does''' work (i.e. your computer can consistently see the device in the [[#Hardware|hardware]]), take a moment to check the basics:
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| * You are using Windows 2000 or newer.
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| * The Phidget Control Panel require that you have .NET framework 2.0 or newer.
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| * No other programs, drivers, or processes are using that USB port in software
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| * The Phidget libraries are the latest version (visit the [[#Getting Started (Libraries and Drivers)| getting started section]] to download them)
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| * Some drivers or software will sometimes mistakenly claim Phidget devices when waiting on some hardware to be connected. Please see the section: [[Communication Protocols#Issue: Some third party software prevents communications with Phidgets|third party software prevents communications with Phidgets]] for more information.
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| * Check the [[#Common Problems and Solutions|common problems]] section below, some specific combinations can cause problems
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| If your problem doesn't seem to be fixed by these steps, make sure that the Phidget is seen '''consistently''' by USB (if it is erratic, try our [[General Troubleshooting|general troubleshooting guide]]). If you are still having problems after using the troubleshooting guide, please [[Contact Information|ask us]]!
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| ==Programming Languages==
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| After you have installed the drivers above, you should pick a programming language, install libraries, and run the examples for that specific language.
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| Phidgets’ philosophy is that you do not have to be an electrical engineer in order to do projects that use devices like sensors, motors, motor controllers, and interface boards. All you need to know is how to program.
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| On Windows, we recommend the following languages:
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| *[[Language - C Sharp|C#]]
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| *[[Language - C/C++|C/C++]]
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| *[[Language - Flash AS3|Flash AS3]]
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| *[[Language - Java|Java]]
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| *[[Language - LabVIEW|LabView]]
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| *[[Language - Max/MSP|Max/MSP]]
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| *[[Language - Python|Python]]
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| *[[Language - Ruby|Ruby]]
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| *[[Language - Visual Basic .NET|Visual Basic .NET]]
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| *[[Language - Visual Basic 6.0|Visual Basic 6.0]]
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| You can also use these languages, but they do not support [[General Phidget Programming#Event Driven Code | event driven code]], and must use [[General Phidget Programming#Logic Code | logic code]] only:
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| *[[Language - MATLAB|MATLAB]]
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| *[[Language - Simulink|Simulink]]
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| The following languages are also supported, but to to a lack of demand, they full API is not implemented. Please refer to the specific language for more information on what features are unsupported.
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| *[[Language - Delphi|Delphi]]
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| *[[Language - Visual Basic for Applications|Visual Basic for Applications]]
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| *[[Language - Visual Basic Script|Visual Basic Script]]
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| *[[Language - LiveCode|LiveCode]]
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| *[[Language - Adobe Director|Adobe Director]]
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| *[[Language - AutoIt|AutoIt]]
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| ==Webservice==
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| The Phidget Webservice allows you to remotely control a Phidget over a network.<br>This section helps you install, check, and use the Webservice on Windows, but we also have an overview of the [[Phidget Webservice]] in general.
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| ---Short description of the webservice on Windows (i.e. which files are the drivers, note that it is automatically on, etc)
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| Drivers for the Phidget Webservice on Windows are already included in the [[#Getting Started (Libraries and Drivers) | Drivers]] above. If you have a [[File:Ph.jpg]] icon in your taskbar, you already have the Webservice drivers installed.
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| ===Turning the Webservice On and Off===
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| There are two methods that can be used to turn the Webservice on and off. The first method is through the Phidget Control Panel. In the {{Code|Webservice}} tab, you can start, restart or stop the Webservice. You can also choose to have the Webservice start up automatically upon Windows boot up by selecting {{Code|Automatic}} as the {{Code|Startup Type}}. By leaving the {{Code|Startup Type}} as {{Code|Manual}}, you will have to manually turn the Webservice on everytime you wish to use it.
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| [[File:Windows ControlPanel WebService Setup Stopped.PNG|link=|alt=Windows Control Panel WebService Setup]]
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| The second method of turning the Webservice on and off is through command line. If you used our installer, the Webservice utility is automatically installed in {{Code|C:\Program Files\Phidgets\PhidgetWebservice21.exe}}.
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| You can get command line help with {{Code|PhidgetWebservice21.exe}} using the -h option:
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| <div class="source">
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| <syntaxhighlight lang=bash>
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| > PhidgetWebservice21 -h
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| </syntaxhighlight>
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| <syntaxhighlight lang=text>
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| 'phidgetwebservice21' is a Phidget and Dictionary server from Phidgets Inc. See www.phidgets.com for more information.
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| Usage: phidgetwebservice21 [OPTION]
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| All parameters are optional. The default parameters are: port=5001, ServerName=(Computer Name) and no password
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| Options:
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| -p Port
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| -n Server Name
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| -P Password
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| -v Debug mode
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| -h Display this help
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| </syntaxhighlight>
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| </div>
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| ===Setting Up the Webservice===
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| To find the defaults used by {{Code|phidget21webservice}}, the command line is the fastest way to learn the default server name and IP address of your computer:
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| *For the default server name, type {{Code|hostname}} in the command line.
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| *For your IP address, type {{Code|ipconfig -all}} in the command line.
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| **A line in the return text, will say something like {{Code|192.168.2.198}}, which is your IP.
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| ---How to find the port, computer IP, computer bonjour name, etc
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| ====Using the Webservice Without Bonjour====
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| Detailed instructions on how to change your code to work with IP addresses
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| ===Using the Webservice===
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| ---A walkthrough in C# (or C) of how to write a remote program and screenshots of it running on localhost (127.0.0.1)
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| mynotes:
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| on the host computer, Open up the Phidget Control Panel and traverse to the Setup tab of the Webservice section.
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| leave all fields the way it is, and click on start
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| [[File:Windows ControlPanel WebService Setup Stopped.PNG|link=|alt=Windows Control Panel WebService Setup Stopped]]
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| you can tell the webservice is started by looking at the WebService status.
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| [[File:Windows ControlPanel WebService Setup Running.PNG|link=|alt=Windows Control Panel WebService Setup Running]]
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| on the client computer, open up bonjour and click on the phidget to open.
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| [[File:Windows ControlPanel WebService Bonjour Running.PNG|link=|alt=Windows Control Panel WebService Bonjour]]
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| this will bring up the example
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| [[File:Windows ControlPanel Example.PNG|link=|alt=Windows Control Panel Example]]
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| To use a Phidget over the webservice, you'll want to:
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| * Obtain code you can use to open a Phidget remotely
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| * Start the webservice on the computer that directly connects to the Phidget
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| * Run your program on the remote computer that will control the Phidget over the network
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| The easiest way to test these steps on Windows is simply to set up the Webservice and run the Phidget program on the same computer, using the loopback interface. Later, you can replace one of the two ends with a different computer and/or operating system.
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| To quickly create code to run remotely, in our examples we include commented out lines with openRemote() function calls of different types. In the C example for your device, find the line that says:
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| {{Code|CPhidget_open((CPhidgetHandle) device, -1)}}
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| and change it to be:
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| <div class="source">
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| <syntaxhighlight lang=bash>
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| int serial_number = 37299
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| CPhidget_openRemoteIP ((CPhidgetHandle) device, serial_number, "127.0.0.1", 5001, NULL)
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| </syntaxhighlight>
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| </div>
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| Except that you should replace '''37299''' with the serial number of your Phidget, which you can obtain from either the Phidget board itself, or from when you [[#Checking|ran the HelloWorld example code]]. The IP address "127.0.0.1" simply loops back to the same computer, and 5001 is the default port as found from using {{Code|PhidgetWebservice21.exe -h}} in [[#Setting Up the Webservice|the Setting Up the Webservice]] section. The NULL is used to not specify a password.
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| Save the changed example under a different filename. In the walkthrough here, we are using the {{Code|InterfaceKit.c}} example, and we rename it to be {{Code|InterfaceKitRemote.c}}
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| Compile your new C file. In our {{Code|InterfaceKitRemote.c}} case, this would be by:
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| <div class="source">
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| <syntaxhighlight lang=bash>
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| doh!
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| gcc InterfaceKitRemote.c -o InterfaceKitRemote -lphidget21
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| </syntaxhighlight>
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| </div>
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| 1. Start two terminals to run this test, usually opened via Ctrl-Alt-T. First, start the webservice in Terminal #1:
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| [[Image:Linux_ws_start.png]]
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| This will broadcast any Phidget events, and receive any Phidget requests, both over the network.
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| 2. Start the InterfaceKitRemote program that you just compiled which will open the remote Phidget. In this case, it is {{Code|InterfaceKitRemote}}:
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| [[Image:Linux_ws_step2.png]]
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| 3. Now, plug in the Phidget! The {{Code|phidget21webservice}} program captures the attach and other events and sends them out over the network (in the background in Terminal #1) and the Phidget software objected opened with openRemote in Terminal #2 receives them:
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| [[Image:Linux_ws_step3.png]]
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| 4. You can confirm that the webservice was indeed behind this exchange by killing the webservice process while still allowing the remote program to run:
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| [[Image:Linux_ws_step4.png]]
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| ===Debugging the Webservice===
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| Examples of common errors in webservice-using code
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| Is there a way to enable debugging like there is on Linux?
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| ==Advanced Uses==
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| ===Manual File Installation===
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| A reminder of the installer and what it does, and how to do it manually when wanting to distribute our libraries with your code.
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| ====Description of Files====
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| phidget21.h installed into .... it does...<br/>
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| phidget21.lib
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| <br/>phidget21.dll<br/>
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| Phidget Control Panel<link>
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| also explain the extra files that are installed as part of the 64 bit installer.
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| ====Special Cases of Library Install====
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| Cover how customers can distribute Phidget libraries with their code, refer them mostly to their appropriate language page.
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| Content copied from the old page:
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| If you wish to only install the things you need, please refer to your language page for instructions on how to manually install the libraries for your language.
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| <br/> also explain even more special cases on 64bit systems, if applicable(ie, c.
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| ===Windows in a Virtual Machine===
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| Content on possibly running Phidgets (or not) with the Windows OS as a virtual machine
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| ===Other Advanced Uses===
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| Additions to this list should be things we find people request over tech support. Ask Brian for more!
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| ==Common Problems and Solutions==
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| This content is primarily copied from the old page. Try to put as much of this as possible into the [[#Troubleshooting | Troubleshooting]] section above, or the Advanced Uses section. If you don't include all of the content, in those other sections, at least link between here and there.
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| ===Issue: Installing .NET 2.0 on Windows 2000.===
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| Affected Operating Systems: '''Windows 2000'''
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| To install the Phidget Framework on Windows 2000 systems, the .NET 2.0 framework is required.
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| Also, although not explicitly required to use Phidgets on a Windows system, Phidgets under the .NET languages can use .NET 2.0.
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| Solution: The Microsoft .NET Framework Version 2.0 Redistributable Package for (x86) and (x64)
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| systems is freely available from www.microsoft.com. You will need to upgrade to at least Windows
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| 2000 Service Pack 3 for the (x86) version.
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| ===Issue: A corrupt installation fails on uninstall or repair===
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| Affected Operating Systems: '''Windows'''
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| Solution: If the normal uninstall fails, or for whatever reason, you can choose to remove the Phidgets framework manually.
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| Please perform the following:
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| # Shut down any programs using the Phidget libraries, including the webservice and the Phidget Control Panel.
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| # Delete C:\Program Files\Phidgets\
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| # Remove the Phidgets key from the Registry [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services PhidgetWebservice21].
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| In most cases this is enough to get the installer working again. If you need to remove all traces of
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| the Phidgets libraries manually, perform the following additional steps:
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| # Unregister the COM library: regsvr32 /u “C:\Program Files\Phidgets\Phidget21COM.dll”
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| # Remove Phidget21.NET and Policy.2.1.Phidget21.NET from C:\Windows\Assembly\
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| # Delete ‘C:\Documents and Settings\All Users\Application Data\Phidgets’ (WindowsXP) or ‘C:\Users\All Users\Phidgets’ (Vista).
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| # Delete C:\Windows\system32\phidget21.dll
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| # Delete Phidgets from the start menu
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| # Search for and remove keys mentioning Phidgets from the registry in the following locations:
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| :* [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\]
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| :* [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\]
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| :* [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\AssemblyFolders\Phidgets Inc]
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| :* [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\Phidget21Manager]
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| :* [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\Global\]
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| :9. Reboot
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| '''NOTE:''' You can go through the registry and purge any other keys mentioning Phidgets if you still
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| have problems, but at this point you should be able to reinstall under most cases. There will also be
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| keys relating to the installer, the .NET library and the COM library, but they should not interfere with
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| anything.
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| ===Issue: Some third party software prevents communications with Phidgets ===
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| Affected Operating Systems: '''Windows'''
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| Some drivers or software will sometimes mistakenly claim Phidget devices when waiting on some hardware to be connected.
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| Please see: [[Communication Protocols#Issue: Some third party software prevents communications with Phidgets|Some third party software prevents communications with Phidgets]]
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| ===Issue: Event data is sporadic/slow/clumped over the webservice===
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| Affected Operating Systems: '''Windows'''
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| Windows implements 200ms delayed ACKs for network traffic. When traffic is one-way only - as it is with event data, the data will all arrive in clumps every 200ms because of delayed ACKs.
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| This can be a great drawback for application which rely on low latency event data over the network. (source: http://support.microsoft.com/kb/214397)
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| This delayed ACK behavior can be disabled in windows to decrease event latency as documented here: http://support.microsoft.com/kb/328890
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| In the future, the Phidgets library may implement this differently, but so far we have been unable to match the performance achieved by disabling delayed ACK.
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| ===Issue: My virtual machine is not detecting USB Phidgets===
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| <span style="color:red;">Perhaps this goes in [[#Windows in a Virtual Machine | Windows in a Virtual Machine]]?</span>
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| Affected Operating Systems: '''Windows'''
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| Please ensure that you have the latest Phidget [[#Getting Started (Libraries and Drivers) | drivers]] installed on your host operating system and that you are using the latest version of your virtual software.
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| {{ProblemSolution|VMWare|}}
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| To enable USB Phidgets, select Virtual Machine -> Removable Devices -> and select the Phidget Input Device -> Connect.
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| <br/>
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| {{ProblemSolution|VirtualBox|}}
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| To enable USB Phidgets, VirtualBox Guest Additions(Devices -> Install Guest Additions) may need to be installed. Afterwards, click on Devices -> USB Devices and select the Phidget device to enable. The state should go from Busy to Captured. VirtualBox may bring up a new hardware wizard in the host operating system, which has to be installed. Please note that Phidgets with USB hubs(i.e, [[Product - 1019 1 - PhidgetInterfaceKit 8/8/8 w/6 Port Hub|1019]]), are undetectable; Fortunately, Phidgets that are attached to such Phidgets are detectable.
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| <br/>
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| {{ProblemSolution|Virtual PC|}}
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| USB Phidgets requires a virtual platform that supports HID USB Devices. Since Virtual PC does not support HID USB devices, Phidgets may not be used. However, other virtualization software can be used such as VMware and VirtualBox.
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| ===Issue: My system has a .NET version earlier than 2.0, and cannot run the Installer ===
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| Affected Operating Systems: '''Windows'''
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| For the best compatibility, it is recommended that you install the most up to date .NET version. However, if there are certain circumstances that prevent you from installing .NET 2.0 or higher, you can still control Phidgets. The drivers can be manually installed - check our [[#Manual_File_Installation|Manual Installation Instructions]].
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| The need for .NET 2.0 is because certain Phidgets features were built with .NET 2.0. Features include Phidget Control Panel, examples, and PhidgetWebService.
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| ===Issue: Using the PhidgetWebservice without Bonjour ===
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| <span style="color:red;">This is not really a problem, it should go in the [[#Webservice | Webservice]] section</span>
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| Affected Operating Systems: '''Windows'''
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| Bonjour allows you to connect to a device over the PhidgetWebService by only specifying a server name. Without Bonjour on your system, you won't be able to use this method. Fortunately, you can connect to the Phidget by specifying the IP address and port.
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icon in the taskbar. If it is not there, open up the start menu and search for Phidget Control Panel
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