MOT1102 Connection Fix: Difference between revisions

From Phidgets Support
(Created page with "There is a bug affecting MOT1102_0 boards on firmware version 212 and older that causes the board to be unresponsive when connected to any VINT Hub except for the HUB0000_0. If you have a HUB0000_0, you can plug in the MOT1102_0 and upgrade the firmware normally. See the Advanced Topics section of the MOT1102 User Guide for details. If you don't have one, you can follow the steps below. * '''Step 1:''' Upgrade the Phidget Control Panel Make sure you have the new...")
 
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If you don't have one, you can follow the steps below.
If you don't have one, you can follow the steps below.
[[Image:MOT1102_0_Fix1.png|300px|link=|right]]


* '''Step 1:''' Upgrade the Phidget Control Panel
* '''Step 1:''' Upgrade the Phidget Control Panel
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* '''Step 3:''' Right click on one of the hub ports and select '''FW Upgrade Mode..."
* '''Step 3:''' Right click on one of the hub ports and select '''FW Upgrade Mode..."
[[Image:MOT1102_0_Fix1.png|link=]]


* '''Step 4:''' Click OK and plug the MOT1102_0 into that VINT Port.
* '''Step 4:''' Click OK and plug the MOT1102_0 into that VINT Port.


* '''Step 5:''' The device should show up as '''Firmware Upgrade Mode'''.  
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* '''Step 5:''' The device should show up as '''VINT Firmware Upgrade'''.  
 
[[Image:MOT1102_0_Fix2.png|link=]]
[[Image:MOT1102_0_Fix2.png|link=]]
Double click on it and follow the prompt to update the firmware to version 213 or newer.
Double click on it and follow the prompt to update the firmware to version 213 or newer.

Latest revision as of 21:39, 16 December 2024

There is a bug affecting MOT1102_0 boards on firmware version 212 and older that causes the board to be unresponsive when connected to any VINT Hub except for the HUB0000_0.

If you have a HUB0000_0, you can plug in the MOT1102_0 and upgrade the firmware normally. See the Advanced Topics section of the MOT1102 User Guide for details.

If you don't have one, you can follow the steps below.

MOT1102 0 Fix1.png
  • Step 1: Upgrade the Phidget Control Panel

Make sure you have the newest version of the Phidget Control Panel. You can update by clicking Help -> Check for Updates and following the instructions that pop up.

  • Step 2: Unplug all devices from your VINT Hub.
  • Step 3: Right click on one of the hub ports and select FW Upgrade Mode..."
  • Step 4: Click OK and plug the MOT1102_0 into that VINT Port.
  • Step 5: The device should show up as VINT Firmware Upgrade.

MOT1102 0 Fix2.png

Double click on it and follow the prompt to update the firmware to version 213 or newer.