Terms and Conditions
Security and Privacy
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.
You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com
Shipping Policy
Last Call at 12:00PM
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.
Carriers
We ship via UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.
Shipping Costs
The shipping cost is calculated in the shopping cart and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.
The shipping cost includes the UPS shipping charges, insurance, and a $5.00 handling charge for orders that are less than $50.00.
If you have your own account with DHL, UPS, FedEx, or TNT, you can use it and be billed directly by them.
Services
UPS Express Saver™
Shipments within Canada
UPS Express Saver is guaranteed overnight delivery by 12 noon to most metropolitan areas.
UPS Worldwide Express Saver™
Shipments to the United States
UPS offers a guaranteed overnight, customs-cleared delivery service to most U.S. metropolitan areas by the end of the next business day.
Shipments to Mexico
UPS offers a guaranteed overnight, customs-cleared delivery service to most Mexican metropolitan areas by the end of the next business day.
International Shipments
Delivery is guaranteed by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.
UPS Worldwide Expedited™
International Shipments
UPS guarantees delivery within three to seven business days, depending on destination.
UPS Standard
Shipments within Canada
Allow 3 to 7 days depending on the distance between Calgary and your destination.
Shipments to the United States
Allow 3 to 7 days depending on the distance between Calgary and your destination.
- Entry Preparation Fees
- All rates are in U.S. funds
- Rates do not include applicable duties or taxes
| Value for duty | UPS Standard Service |
| $0.00 to $200.00 | FREE |
| $200.01 to $1,250.00 | $24.75 |
| $1,250.01 to $2,000.00 | $36.00 |
| Each Additional $1,000.00 | $1.75 |
Import Duties and taxes on International Shipments
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.
Tracking your order
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.
Damaged or Lost Shipment
Shipping Prepaid
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.
Damaged or lost items will be replaced at no charge (including shipping costs).
Shipping Collect If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.
How to ship by DHL on your customer account
You must use DHL's Import Express Online
To find out how to register for this service consult your country's DHL web site or talk to your DHL agent.
When filling out the Shipper details please use the following:
- Phidgets inc.
- Shipping Department
- #1 6115 4th Street S.E.
- Calgary, AB
- Canada T2H 2H9
- Phone: 403 282 7335
- E-mail: orders@phidgets.com
When entering the Shipment details, make sure that you select "I want to protect the shipments value for the declared value" to allow us to properly insure your shipment.
Note: Your order will not ship until we receive instructions from Import Express to complete the shipping request.
If you have any questions, send us an E-mail at orders@phidgets.com or call us at 403.282.7335
