Terms and Conditions
Security and Privacy
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.
You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com
Shipping Policy
Last Call at 12:00PM
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.
Carriers
We ship via UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.
Shipping Costs
The shipping cost is calculated in the shopping cart and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.
Note that a $5.00 handling charge is added to all orders which are under $50.00.
If you have your own account with DHL, UPS, FedEx, or TNT, you can use it and be billed directly by them.
Services
UPS Express Saver™
Shipments within Canada
UPS Express Saver is guaranteed overnight delivery by 12 noon to most metropolitan areas.
UPS Worldwide Express Saver™
Shipments to the United States
UPS offers a guaranteed overnight, customs-cleared delivery service to most U.S. metropolitan areas by the end of the next business day.
Shipments to Mexico
UPS offers a guaranteed overnight, customs-cleared delivery service to most Mexican metropolitan areas by the end of the next business day.
International Shipments
Delivery is guaranteed by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.
UPS Worldwide Expedited™
International Shipments
UPS guarantees delivery within three to seven business days, depending on destination.
UPS Standard
Shipments within Canada
Allow 3 to 7 days depending on the distance between Calgary and your destination.
Shipments to the United States
Allow 3 to 7 days depending on the distance between Calgary and your destination.
- Entry Preparation Fees
- All rates are in U.S. funds
- Rates do not include applicable duties or taxes
| Value for duty | UPS Standard Service |
| $0.00 to $200.00 | FREE |
| $200.01 to $1,250.00 | $24.75 |
| $1,250.01 to $2,000.00 | $36.00 |
| Each Additional $1,000.00 | $1.75 |
Import Duties and taxes on International Shipments
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.
Tracking your order
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.
Damaged or Lost Shipment
Shipping Prepaid
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.
Damaged or lost items will be replaced at no charge (including shipping costs).
Shipping Collect If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.
How to ship by DHL on your customer account
You must use DHL's Import Express Online
To find out how to register for this service consult your country's DHL web site or talk to your DHL agent.
When filling out the Shipper details please use the following:
Phidgets inc.
Shipping Department
#1 6115 4th Street S.E.
Calgary, AB
Canada T2H 2H9
Phone: 403 282 7335
E-mail: orders@phidgets.com
When entering the Shipment details, make sure that you select "I want to protect the shipments value for the declared value" to allow us to properly insure your shipment.
Note: Your order will not ship until we receive instructions from Import Express to complete the shipping request.
If you have any questions please Contact Us.
Product Warranty
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.
If you believe that your product is defective while still under warranty, Contact Us. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product.
Product Returns
All returns must be authorized by Phidgets Inc.
Before returning a package Contact Us and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is easy for us to track what the package is supposed to be. Any merchandise returned without an RMA number will be rejected.
Unopened Product
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.
Products that are returned after 30 to 90 days are subject to a 25% re-stocking charge (minimum $5.00).
We do not accept returns after 90 days.
Product under Warranty
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.
If you believe that your product is defective while still under warranty, Contact Us. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.
We shipped the wrong/incomplete product
Contact Us, we will get the correct product sent to you immediately, we will pay all shipping charges.
Payment Terms
We accept credit cards, PayPal, and Wire Transfers
| Credit Cards | Visa, MasterCard, American Express (for order in CAD only) |
| PayPal | PayPal is accepted. There are no extra fees for using PayPal |
| Wire Transfers | Wire transfers are only accepted for orders over $1,000 (excluding shipping charges). Any fees charged by the sending bank are your responsibility. Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. |
Wire Transfer Bank Information
Wire transfers are only accepted for orders over $1,000 (excluding shipping charges)
Please e-mail orders@phidgets.com when a wire transfer has been sent; let us know the amount of the transfer and which invoice(s) you are paying.
Any fees charged by the sending bank are your responsibility. Please make sure that the amount sent to us covers both the invoice(s) and the total amount due.
If you have any questions call us at 403.282.7335, send us a fax at 403.282.7332, or e-mail us at orders@phidgets.com.
Here is the information that you must provide your bank to transfer Canadian funds to our bank account.
| Transfers in CANADIAN CURRENCY | |
| Swift Code: | HKBCCATT |
| Bank Name: | HSBC Bank Canada |
| Branch Address | 407-8th Avenue SW, Calgary AB Canada T2P1E5 |
| Branch Transit: | 10029 |
| Institution: | 016 |
| Beneficiary Account Number: | 557143-001 |
| Beneficiary Name: | Phidgets Inc. |
| Beneficiary Address: | Unit #1 6115 4th St. S.E. Calgary, AB, Canada T2H2H9 |
| Bank Phone: | 1.866.808.4722 ext. 3383 |
Note: If you bank requires our "14-digit account number" use: 10029557143001
Here is the information that you must provide your bank to transfer U.S. funds to our bank account.
| Transfers in U.S. CURRENCY | |
| Swift Code: | HKBCCATT |
| Bank Name: | HSBC Bank Canada |
| Branch Address | 407-8th Avenue SW, Calgary AB Canada T2P1E5 |
| Branch Transit: | 10029 |
| Institution: | 016 |
| Beneficiary Account Number: | 557143-070 |
| Beneficiary Name: | Phidgets Inc. |
| Beneficiary Address: | Unit #1 6115 4th St. S.E. Calgary, AB, Canada T2H2H9 |
| Bank Phone: | 1.866.808.4722 ext. 3383 |
Note: If your bank requires our "14-digit account number" use: 10029557143070
