Terms and Conditions
Product Warranty
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.
If you believe that your product is defective while still under warranty, contact us. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.
Shipping
Last Call at 12:00PM
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.
This does not apply to cut-to-length products.
We use UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.
Shipping Costs
The shipping cost is calculated in the shopping cart and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.
Note that a $5.00 handling charge is added to all orders which are under $50.00.
If you have your own account with UPS, you can use it and be billed directly by them. In that case you have more shipping options available to you.
Shipping in Canada
We use UPS Express Saver™ - Overnight delivery, and UPS Standard - ground delivery.
Shipping to the United States
We use UPS Express Saver™ which provides a customs-cleared delivery service to most U.S. metropolitan areas, usually by the end of the next business day.
We also use UPS Standard (Ground) which offers a customs-cleared delivery service for shipments under $800.00.
- Entry Preparation Fees
- All rates are in U.S. funds
- Rates do not include applicable duties or taxes
| Value for duty | UPS Standard Service |
|---|---|
| $0.00 to $800.00 | No Charge |
| $800.01 to $1,250.00 | $28.75 |
| $1,250.01 to $2,500.00 | $40.50 |
| Each Additional $1,000.00 | $1.95 |
Shipments to Mexico
UPS offers a customs-cleared delivery service to most Mexican metropolitan areas, usually by the end of the next business day.
International Shipments
Delivery is expected by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.
UPS Worldwide Expedited™
International Shipments
UPS typically delivers within three to seven business days, depending on destination.
UPS Standard
Shipments within Canada
Allow 3 to 7 business days depending on the distance between Calgary and your destination.
Shipments to the United States
Allow 3 to 7 business days depending on the distance between Calgary and your destination.
Import Duties and taxes on International Shipments
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.
Tracking your order
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.
Refunds on Late Deliveries
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down on large orders and regrettably cannot offer compensation for late shipments.
Damaged or Lost Shipment
Shipping Prepaid
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.
Damaged or lost items will be replaced at no charge (including shipping costs).
Shipping Collect If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.
Refused/Missed Delivery
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails the package will be returned to us and you will be refunded as follows: The refund amount will equal the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.
Import Restrictions to Russia
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [1]
Holidays
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.
| Holiday | Description | 2015 | 2016 |
|---|---|---|---|
| New Year's Holiday | First two days of January | Jan 1 | Jan 1 |
| Alberta Family Day | Third Monday in February | Feb 16 | Feb 15 |
| Good Friday | Friday before Easter Sunday | Apr 3 | Mar 25 |
| Victoria Day | Monday before May 25 | May 18 | May 23 |
| Canada Day | First day of July | Jul 1 | Jul 1 |
| Heritage Day | First Monday in August | Aug 3 | Aug 1 |
| Labour Day | First Monday in September | Sept 7 | Sept 5 |
| Thanksgiving | Second Monday in October | Oct 12 | Oct 10 |
| Remembrance Day | November 11 | Nov 11 | Nov 11 |
| Christmas Holiday | Dec 24 to the New Year | Dec 24-31 | TBA |
Product Returns
All returns must be authorized by Phidgets Inc.
Before returning a package contact us and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less. In the event we are unable to determine what the package is, it will be refused and returned to the sender.
Unopened Product
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.
We do not accept returns after 90 days.
Product under Warranty
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.
If you believe that your product is defective while still under warranty, contact us. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.
We shipped the wrong/incomplete product
Contact us, we will get the correct product sent to you immediately, we will pay all shipping charges.
Payment Terms
We accept credit cards, PayPal, and Wire Transfers.
| Payment Method | Terms |
|---|---|
| Credit Cards | Visa, MasterCard, American Express (for order in CAD only) |
| PayPal | PayPal is accepted. There are no extra fees for using PayPal |
| Wire Transfers | Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility. Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. Any order for which payment is not received within 15 days, will be canceled. |
Security and Privacy
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.
You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com
Statistics
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.
