Problem reading voltage ratio on Ubuntu 20

[user2023]

I'm getting the following error when trying to read the voltage ratio from a DAQ1500 Wheatstone Bridge Sensor.

I can read the min/max ratio limits but when I try to read the voltage ratio using the getVoltageRation function I get the following error:

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Phidget22.PhidgetException.PhidgetException: PhidgetException 0x33 (Unknown or Invalid Value)
The value is unknown. This can happen right after attach, when the value has not yet been recieved from the Phidget. This can also happen if a device has not yet been configured / enabled. Some properties can only be read back after being set.

I get the same error using "C" as well.

OS: Ubuntu 20.04 amd64

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dpkg -l |grep libph
ii  libphidget22:amd64                    99:1.19.20240411-1ubuntu~20.04        amd64        Phidgets runtime library

pip show Phidget22
Phidget22                   1.19.20240513

When I enumerate the devices I am able to get advanced details from the device as seen below:

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 {
        "VendorVID": "06c2",
        "DeviceModelPID": "0038",
        "HubPort": 0,
        "DeviceName": "Wheatstone Bridge Phidget",
        "DeviceSKU": "DAQ1500",
        "DeviceVersion": 104,
        "Hub": "<beryl_libs.Phidget22.Phidget.Phidget object at 0x7f0e6d048160>",
        "DeviceSerialNumber": "XXXXXX_0"
    },

I've also tried different versions of the API from 1.10 all the way to the latest 1.19. Any help appreciated.

[jdecoux]

How much time are you leaving between opening the Phidget and reading it?

Some Phidgets can take 100-500ms to initialize before they report their first valid data.

[user2023]

I give it minutes - hours. Even rebooting doesn't help.

[jdecoux]

What do you see if you try and run the code sample for the device?

In your case I recommend checking the "Error Event Handler" box in the sample generator, to see if the device is actively reporting error codes.

And I'm sure you've already checked, but I also recommend making sure the connections to the load cell are correct and secure, as the DAQ1500 could also give that error if the load cell is not properly connected.

[user2023]

Yes. Thanks for the suggestion. I tried that . I get error 51 (0x33).

[jdecoux]

When you run the example, do you see a set of changing voltage ratios?

Alternately, if you check the "Error Event Handler" box, do you see a set of error messages?

You can also try lowering the gain of the bridge input to see if the value is out of range for the default (highest) gain mode.

[user2023]

I don't see any voltage ratios. I get this error (via event handler) as soon as I try to read the voltage ratio.

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 raise PhidgetException(result)
Phidget22.PhidgetException.PhidgetException: PhidgetException 0x33 (Unknown or Invalid Value)
The value is unknown. This can happen right after attach, when the value has not yet been recieved from the Phidget. This can also happen if a device has not yet been configured / enabled. Some properties can only be read back after being set.

Thanks for your gain suggestion. I tried each level, verified it took hold via the getBridgeGain method (even slept 1 sec in between) and it didn't help.

[jdecoux]

What is the text output of the program if you run this code, specifically?

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from Phidget22.Phidget import *
from Phidget22.Devices.VoltageRatioInput import *
import time

def onVoltageRatioChange(self, voltageRatio):
	print("VoltageRatio: " + str(voltageRatio))

def onError(self, code, description):
	print("Code: " + ErrorEventCode.getName(code))
	print("Description: " + str(description))
	print("----------")

def main():
	voltageRatioInput0 = VoltageRatioInput()

	voltageRatioInput0.setOnVoltageRatioChangeHandler(onVoltageRatioChange)
	voltageRatioInput0.setOnErrorHandler(onError)

	voltageRatioInput0.openWaitForAttachment(5000)

	try:
		input("Press Enter to Stop\n")
	except (Exception, KeyboardInterrupt):
		pass

	voltageRatioInput0.close()

main()

Alternately, can you supply a minimum piece of code to replicate the issue?

Which channel of the device is your input plugged into? The code sample will connect to channel 0 by default.
Do you have another load cell you can try?

[burley]

Do you have a multimeter available? It would be worth checking that the load cell itself is functioning normally. Disconnect the load cell from the bridge and measure the resistance between the red/white, red/green, black/white, and black/green wires. They should all be the same and nonzero nor open circuit.